Shipping Methods
Thank you for choosing imakap.com. We are committed to processing and delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. Business days refer to Monday through Friday, excluding public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with shipping details.
Shipping Fee
We offer free standard shipping on all orders over $100 (USD).
For orders under $100 (USD), a flat shipping fee of $5.00 will be applied at checkout.
The shipping fee (if applicable) will be clearly displayed before you complete your purchase.
Delivery Time
Estimated delivery times are 7–16 business days after shipment, depending on your destination and local carrier services. Please note that delivery times are estimates and may vary due to factors such as customs clearance, weather conditions, or peak shipping periods.
Partial Shipments
In some cases, orders containing multiple items may be shipped separately depending on product availability or warehouse location. You will receive separate tracking information for each shipment if applicable.
Failed Delivery or Undeliverable Packages
If a package is returned to us because of an incorrect shipping address, failed delivery attempts, or refusal to accept the package, the customer may be responsible for any additional shipping charges required to resend the order.
Order Tracking
After your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
Shipping Address
Please ensure that your shipping address is correct when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete address information. We are unable to change the shipping address once an order has been processed or shipped.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delivery dates are not guaranteed. Delays may occur due to customs inspections, severe weather, carrier disruptions, public holidays, or other circumstances beyond our control.
Order Cancellation Policy
Orders may be canceled within 24 hours after purchase for a full refund.
Once the order has been processed or shipped, it can no longer be canceled.
If you need to request a cancellation, please contact our customer support team as soon as possible with your order number.
Contact Us
If you have any questions regarding shipping, delivery, or order cancellations, please contact our customer support team.
Email: sale@imakap.com
We strive to respond to all inquiries within 1–2 business days.