Returns Policy
Return, Refund & Exchange Policy
At imakap.com, we are committed to providing high-quality footwear and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the policy below.
Return Period
We accept returns for eligible orders within 30 daysfrom the invoice date.
To be eligible for a return, all return requests must be submitted within this period.
Return Eligibility
To qualify for a return, footwear must meet all of the following conditions:
Shoes must be unworn, unused, and in the same condition as when received.
Shoes must be returned in their original shoe box and original packaging.
All original tags, accessories, inserts, manuals (if applicable), and protective materials must be included.
Shoes must not show any signs of wear, dirt, damage, washing, or alteration.
Shoes should be tried on indoors on a clean surface to avoid marks or damage.
Returns that do not meet these conditions may be refused or may be subject to a partial refund if permitted by applicable law.
Original shipping charges are non-refundable unless the return is the result of our error (such as receiving a defective, damaged, or incorrect item).
Items That Cannot Be Returned
For hygiene and quality assurance reasons, we cannot accept returns for:
Shoes that have been worn outdoors.
Products that have been damaged due to misuse, accidents, improper care, or unauthorized modifications.
Items returned without original packaging or missing accessories.
Clearance, final sale, or non-returnable promotional items (if clearly marked at the time of purchase).
Return Authorization
Before sending any item back, you must obtain a Return Authorization (RA)from our customer support team.
Please contact us at: sale@imakap.com
Please include the following information:
Order number
Name used for the order
Item(s) you wish to return
Reason for the return
Photos of the item (if damaged, defective, or incorrect)
Once your request has been approved, we will provide detailed return instructions.
Returns sent without prior authorization may be refused or experience delays in processing.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
A defective product;
A damaged product received upon delivery; or
An incorrect item shipped by imakap.com.
For your protection, we strongly recommend using a trackable shipping service and retaining proof of shipment.
imakap.com is not responsible for return packages lost or damaged during transit.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
Refunds will be issued to your original payment method.
Processing typically takes up to 2 business daysafter the returned item has been inspected.
Depending on your bank, credit card issuer, or payment provider, the refund may appear in your account within 2–10 business days.
If your return does not meet our return requirements, we may decline the refund or issue a partial refund where appropriate.
Exchanges
We currently accept exchanges for eligible items.
If you would like to exchange your shoes for a different size or the same style, please contact us before returning your item.
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.
Customers are responsible for exchange shipping costs unless the exchange is due to a defective, damaged, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
A damaged item;
A defective item; or
The wrong product,
please contact us within 7 daysof delivery at sale@imakap.com.
To help us resolve the issue quickly, please include:
Your order number;
A description of the issue; and
Clear photographs of the product and packaging.
Once verified, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, it can no longer be cancelled. In that case, you may request a return after receiving the package, subject to this Return Policy.
Contact Us
We're committed to providing excellent customer service. If you have any questions about returns, refunds, exchanges, or your order, please don't hesitate to contact us.
Email:sale@imakap.com
Our support team will be happy to assist you and respond as promptly as possible.